Peeringo Terms of Service

Introduction
YOU ARE INSTRUCTED TO REVIEW THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING, SUBSCRIBING TO, OR PURCHASING ANY PRODUCT OR SERVICE OFFERED BY PEERINGO.

These Terms and Conditions (hereinafter referred to as the “Agreement”) form a legally binding contract between Peeringo, a product developed and operated by Algoreth LLC, a company registered in the state of Delaware, United States (collectively, “We,” “Us,” “Our”), and the customer (referred to as “You,” “Customer,” “User,” or “Client”). Peeringo owns, manages, develops, operates, and oversees the platform, services, and all associated technologies.

Customers are individuals or entities that subscribe to, purchase virtual numbers, use communication features, expand business operations, or network using the Peeringo platform. This Agreement governs the rights, responsibilities, and obligations related to the ownership, usage, customization, licensing, purchase, and accessibility of Peeringo’s services, website, applications, interfaces, content, and related offerings.

By agreeing to these terms, you mutually consent to use the Peeringo platform for its intended purposes, by making the required payments and selecting a suitable service package based on your needs. You also acknowledge that you have fully reviewed and understood the limitations of our services, acceptable use policies, refund conditions, privacy practices, dispute resolution procedures, and other relevant policies.

This Agreement is designed to resolve potential issues, disputes, and conflicts in a fair and balanced manner. In the event of legal or judicial proceedings, this document may be submitted as official evidence. Therefore, we urge you to read this Agreement thoroughly before proceeding.

By clicking “Yes,” “I Agree,” or by accessing, subscribing to, or using any Peeringo service, you confirm that:

• You have read and understood this Agreement in full;
• You agree to be legally bound by its terms and conditions;
• You consent to the processing and sharing of your personal information with third-party service providers for the purpose of enabling communication via email, phone calls, text messages, newsletters, automated marketing, and support services.

Your continued use of Peeringo signifies your acceptance of these terms. If you do not agree with any part of this Agreement, you must discontinue access to and refrain from purchasing or subscribing to Peeringo’s products or services.

1. Service Updates

Peeringo reserves the right to update, modify, or amend any aspect of this Agreement, including but not limited to usability conditions, pricing, data policies, cookie usage, and service features, at any time and without prior notice. We remain committed to delivering secure, enterprise-grade communication services.

Your continued use of the Peeringo platform after any such changes constitutes your acceptance of the updated terms. Updates become effective immediately upon publication to our website.

Peeringo also reserves the right to discontinue support for older versions or releases of our services at any time, at our sole discretion. Where feasible, we will make commercially reasonable efforts to notify customers of substantial changes affecting service functionality.

2. Phone Number Purchase

If you initiate the purchase of a virtual phone number but fail to submit the required verification documents (e.g., government ID, business registration) within the specified timeframe, and another customer completes verification for the same number first, that number will be assigned to the verified buyer.

In such cases, Peeringo will provide you with an alternative number of equivalent type, features, and geographic location, subject to availability.

3. Release or Suspension of Phone Numbers

Peeringo is not liable if a carrier or telecommunications provider cancels, suspends, or reclaims a phone number. In such instances, responsibility for the number’s status lies with the carrier and the end-user. Peeringo will make reasonable efforts to notify affected users and assist in porting or replacing numbers where possible.

4. Service Suspension and Account Termination

Peeringo may suspend or terminate your account and services immediately, without notice or refund, if we detect unauthorized, illegal, or abusive activity. We actively monitor usage patterns to ensure platform integrity, security, and compliance with our policies.

We reserve the right to suspend or terminate your account based on the following grounds:

4.1 Breach of privacy, confidentiality, or data protection policies.
4.2 Failure to make timely payments for services rendered.
4.3 Use of the platform for illegal, criminal, or suspicious activities.
4.4 Abuse of the service through spam, phishing, malware, or adult content.
4.5 Engagement in harassment, hate speech, exploitation, or offensive behavior.
4.6 Violation of intellectual property rights (copyrights, trademarks, patents).
4.7 Abnormal calling, messaging, or usage patterns indicating fraud or toll abuse.
4.8 High-risk threats to account, data, or system security.
4.9 Violation of applicable laws, regulations, or governmental directives.
4.10 Willful breach of Peeringo’s Terms, Privacy Policy, Fair Use Policy (FUP), or compliance standards (e.g., GDPR).
4.11 Fraudulent payment activity, including credit card misuse or chargebacks.
4.12 Legal or regulatory orders requiring account suspension.
4.13 Repeated violations of warnings or corrective actions issued by Peeringo.
4.14 Legal action, threats, or petitions initiated by the user against Peeringo or its stakeholders.
4.15 Refusal or failure to provide updated personal, financial, or business documentation when requested.

You have option to terminate your account/workspace if you suspect unauthorized access, misuse, or compromise of your credentials.

5. Service Interruption and Modifications

To the maximum extent permitted by law, Peeringo provides its services “as is” and “as available,” without warranties of any kind, either express or implied. We do not guarantee uninterrupted, error-free, or fully secure service.

Peeringo shall not be liable for:

• Service outages due to network failures, internet disruptions, or third-party infrastructure issues.
• Performance degradation caused by user-side factors (e.g., poor connectivity, outdated devices).
• Loss of data or communication during technical interruptions.

 We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

6. Restrictions

Unless explicitly permitted under this Agreement, you shall not (and shall not permit third parties to):

6.1 Reverse engineer, decompile, disassemble, or attempt to extract source code, algorithms, or underlying architecture of the Service (except where permitted by applicable law).
6.2 Modify, copy, or create derivative works based on Peeringo’s products or services.
6.3 Resell, lease, rent, sublicense, transfer, or share access to the Service.
6.4 Use the Service to provide services to third parties.
6.5 Remove or alter any proprietary notices, trademarks, or copyright labels.
6.6 Develop, promote, or distribute a competing product or service using Peeringo’s technology.
6.7 Engage in activities that impair system performance or degrade service quality.
6.8 Bypass security measures, access controls, or authentication mechanisms.
6.9 Scrape, crawl, or extract data from the Service or its interfaces.
6.10 Use the Service for harmful, misleading, abusive, or unlawful conduct.
6.11 Allow others to use your account or compromise account confidentiality.
6.12 Attempt to access other accounts, passwords, or private data without authorization.

You are fully responsible for all activities conducted under your account and must comply with all applicable local, national, and international laws, including those related to data privacy, export controls, and electronic communications.

7. Limitation of Liability

To the fullest extent permitted by law, neither Peeringo, Algoreth LLC, nor any of its affiliates, officers, employees, agents, or suppliers shall be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Service.

Specifically:

7.1 We are not liable for loss of profits, data, business opportunities, or costs of procuring substitute services.
7.2 No liability is assumed for system flaws, viruses, malware, or security vulnerabilities.
7.3 In no event shall our total liability exceed the subscription fees paid by you in the 12 months preceding the claim.

This limitation applies even if advised of the possibility of such damages and regardless of the legal theory (contract, tort, negligence, etc.).

8. Equipment and Software Licensing

Peeringo grants you a limited, non-exclusive, non-transferable, and non-resalable license to use Peeringo-endorsed software and applications solely in connection with our services. You must use all software and equipment as intended and in compliance with this Agreement.

No other rights or licenses are granted, express or implied.

9. Intellectual Property Rights

All intellectual property rights in and to Peeringo’s services including trademarks, copyrights, patents, trade secrets, logos, and software—are owned exclusively by Algoreth LLC. Nothing in this Agreement transfers ownership or grants any rights beyond the limited license described herein.

You agree to respect and not infringe upon Peeringo’s intellectual property.

10. Disclaimer

Peeringo’s website, services, and materials are provided “as is” and “as available.” We make no representations or warranties of any kind, express or implied, regarding accuracy, reliability, or completeness.

We do not warrant that the Service will be uninterrupted, secure, or free from errors. Third-party websites linked from our platform are not under our control, and we are not responsible for their content, privacy practices, or functionality.

For more information, see our Disclaimer Policy .

11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Any legal action arising from or related to this Agreement shall be brought exclusively in the federal or state courts located in Delaware.

12. Refund Policy

Refund eligibility and procedures are governed by our Refund Policy, which is incorporated herein by reference. Refunds are only available under specific conditions and are subject to review. No refund will be issued if the request falls outside the scope of our policy.

For full details, please review our Refund Policy .

13. Indemnification

You agree to defend, indemnify, and hold harmless Peeringo, Algoreth LLC, and its officers, employees, affiliates, and partners from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:

• Your use of the Service;
• Your violation of this Agreement or applicable laws;
• Infringement of third-party rights (including intellectual property);
• Unauthorized or fraudulent activity conducted through your account.

14. Links to Other Sites

Our website may contain links to third-party websites, services, or promotions. These links are provided for convenience only. Peeringo does not endorse, control, or assume responsibility for the content, privacy policies, or practices of external sites. Your interactions with such sites are governed by their own terms.

15. No Resale or Transfer of Rights

You shall not resell, sublicense, transfer, or assign access to Peeringo’s services or systems without prior written consent from Peeringo. You may not claim ownership or proprietary rights over any aspect of the Service.

16. Marketing, Pricing, and Promotions

Peeringo reserves the right to:

• Modify pricing, features, and promotional offers at any time.
• Launch marketing campaigns, discounts, giveaways, or incentives for new or existing customers.
• Determine eligibility criteria for promotions.
• Communicate via email, SMS, social media, or other channels.

Promotions are subject to change and may be time-limited.

17. Customer Data Analysis

You consent to Peeringo collecting, storing, and analyzing your usage data, including call logs, message history, contact lists, call duration, topics discussed, and engagement patterns. This data is used to:

• Improve service quality and user experience;
• Enhance product features;
• Detect fraud and abuse;
• Personalize communication and support.

Such data may be shared with subprocessors as outlined in our Data Processing Agreement.

18. Email and Postal Marketing

By agreeing to this Agreement, you consent to receive marketing communications via email, SMS, postal mail, and other channels. These may include updates, promotions, offers, and announcements.

You may opt out at any time by using the unsubscribe link in emails or contacting support@peeringo.com .

19. Support and Maintenance

Peeringo provides technical support and routine maintenance, contingent upon timely payment of subscription fees. Support is available 24/7 via live chat, email, and phone.

20. Services Offered

Peeringo delivers secure, multi-device VoIP communication services for personal, business, and enterprise use. Services include calling, texting, call forwarding, voicemail, and API integrations.

Service quality depends on your internet connection, device compatibility, and network stability. We cannot guarantee optimal performance during connectivity issues, power outages, or infrastructure failures.

21. Ownership of Products and Services

Peeringo and Algoreth LLC retain full ownership of all services, software, platforms, intellectual property, and related assets. No rights are transferred except as expressly granted in this Agreement.

All software provided under this Agreement is part of the Service and subject to its terms.

22. Feedback

You may voluntarily provide feedback, suggestions, or comments about the Service. By doing so, you grant Peeringo a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, modify, and exploit such feedback for any purpose, including product development.

Feedback is provided “as is” and does not obligate Peeringo to maintain confidentiality.

23. Payment

You agree to pay all fees associated with your subscription plan on time. Fees cover access, updates, and feature usage (e.g., calls, SMS, integrations). Failure to pay within 7 days of the invoice date may result in service suspension.

All applicable taxes (excluding taxes on Peeringo’s net income) are your responsibility.

24. Restrictions on Use

You must not use Peeringo for:

24.1 Sending spam, malware, viruses, obscene, harassing, or defamatory content.
24.2 Phishing, impersonation, scams, or cheating personal/financial information.
24.3 Distributing malicious software or suspicious payloads.
24.4 Promoting illegal drugs, vapes, or controlled substances.
24.5 Discussing illegal activities (e.g., gambling, firearms, adult services, loan sharking).
24.6 Engaging in get-rich-quick schemes, cryptocurrency fraud, or predatory lending.

25. Messaging Policy

All messaging via Peeringo is classified as Application-to-Person (A2P). You are responsible for all messages sent through your account.

You must:

• Obtain prior consent from recipients before sending messages.
• Clearly disclose the nature of communication.
• Reconfirm consent if initial messaging is delayed.
• Maintain records of consent (e.g., timestamped opt-in forms).

Bulk or unsolicited messaging without consent is strictly prohibited.

26. Reliability of Services

You acknowledge that Peeringo relies on public internet infrastructure and cannot guarantee 100% uptime or call quality. Reliable service requires:

• Stable, high-speed internet;
• Compatible devices;
• Updated software;
• Power and network redundancy.

Service may be disrupted due to technical failures, natural disasters, or carrier issues. You are responsible for maintaining your local environment.

27. Privacy and Security

Peeringo employs commercially reasonable security measures to protect your communications. However, no digital transmission can be guaranteed to be completely secure. We cannot ensure absolute confidentiality of messages sent over public networks.

We treat all user data as confidential unless disclosure is required by law.

28. Cyber Security

We implement technical, administrative, and physical safeguards to protect your data. However, no system is immune to breaches. You are responsible for securing your login credentials and avoiding public Wi-Fi for sensitive access. 

Avoid sending confidential information via unencrypted email.

29. Billing Disputes

Any billing dispute must be reported in writing to support@peeringo.com within 14 days of the charge. Failure to do so waives your right to contest the fee. Partial payments during a dispute do not constitute full settlement.

30. Reactivation and Number Change

• Accounts are suspended after 3 days of missed payment.
• Permanently deleted after 10 days of suspension.
• No reactivation is possible after deletion.
• All numbers, data, and settings are lost permanently.

31. Service Termination

Peeringo may terminate your service at any time, with or without notice, for violation of this Agreement. You may terminate your account by emailing support@peeringo.com .

No refunds are issued upon termination. Service may be suspended if payment fails or card details are invalid.

32. Closing Account

To close your account you can do so via the platform. Alternatively, email support@peeringo.com with the subject: “Account/Data Deletion”.

Include:

• Email address
• Phone number
• Organization name
• Authorized person’s name and contact
• Valid ID proof
• Reason for deletion

33. Warranty

All materials and services are provided “as is.” Peeringo disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement.

34. Miscellaneous

• This Agreement constitutes the entire understanding between you and Peeringo.
• It supersedes all prior agreements, oral or written.
• No joint venture, partnership, or employment relationship is created.
• Failure to enforce a provision does not waive that right.
• Peeringo may use your information to improve services, as permitted by law.

Peeringo – Secure, Scalable, Compliant Communication
Operated by Algoreth LLC, Delaware, USA
For questions, contact: support@peeringo.com