Peeringo Privacy Policy

1. Introduction

At Peeringo, a product developed and operated by Algoreth LLC (a company registered in Delaware, United States), we are committed to delivering reliable, secure, and high-performing VoIP and communication services. While we strive to ensure complete satisfaction with our platform, we understand that certain circumstances may require a refund request.

This Refund Policy outlines the terms and conditions under which refunds may be considered for Peeringo’s services, including eligibility criteria, limitations, and the process for initiating a request. By subscribing to or purchasing any of our services, you agree to this policy and acknowledge that it is your responsibility to understand the conditions before making a purchase.

Please read this policy carefully to understand your rights, obligations, and our procedures related to refunds.

2. General Terms

2.1 If you have questions or concerns after purchasing our services, please contact our support team at support@peeringo.com . In most cases, customer issues are resolved through technical support, account adjustments, or service guidance—often without the need for a refund.
2.2 Refunds are considered based on the terms outlined in this policy and will only be processed if the request is legitimate and aligns with our Terms of Service and Fair Use Policy.

3. Refund Eligibility

Refunds may be issued under the following conditions:

3.1 The refund request is made within 14 days of the initial subscription or purchase date.
3.2 The platform has not been used for any active communication (e.g., calls, text messages, voicemails, chat sessions, or SMS).
3.3 Duplicate payments were made unintentionally (e.g., multiple charges for the same plan).
3.4 Charges were applied after the account was canceled or after the free trial period ended without intent to subscribe.
3.5 If a refund is approved, the refund amount will be reduced by any fees charged by third-party payment processors, including processing, gateway, or transaction fees—whether incurred during or after the transaction. These fees are non-refundable and retained by the payment provider (e.g., Stripe, Chargebee).

3.5 Additional Conditions

3.5.1 Refunds will only be processed once per account per purchase.
3.5.2 Approved refunds will be issued via the original payment method used during purchase.
3.5.3 Refunds exclude the cost or value of any free virtual number claimed during the initial sign-up or trial period. Such numbers are provided as part of promotional benefits and are non-monetary.

4. Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

4.1 A virtual phone number has already been purchased, assigned, or activated—even if not actively used.
4.2 Wallet recharges, credit top-ups, or prepaid balances are non-refundable and cannot be transferred, cashed out, or applied to future subscriptions.
4.3 The service has been used for any form of communication (calls, SMS, MMS, voicemail, or chat).
4.4 Refunds will not be granted due to user-side technical or environmental issues, including but not limited to:
  4.4.1 Incompatible devices or operating systems
  4.4.2 Internet disruptions, poor connectivity, or weak signal strength
  4.4.3 Firewall, antivirus, or network security interference
  4.4.4 Device resets, app deletions, or insufficient storage space
  4.4.5 Failure to follow support instructions or configuration guides

4.5 Subscription was canceled mid-cycle or the account remained inactive for an extended period without usage.
4.6 Failure to verify identity, business documents, or workspace information as required during onboarding.
4.7 Use of the platform for suspicious, unlawful, or fraudulent activities (e.g., spam, toll fraud, phishing).
4.8 Carrier-imposed number withdrawals, suspensions, or regulatory restrictions.
4.9 Promotional credits, trial balances, or bonus funds provided to the user are non-refundable.

5. Refund Process

5.1 To request a refund:
  5.1.1 Contact our support team through:
    - Website Live Chat (available on peeringo.com)
    - Email: support@peeringo.com
    - Phone Support:
      • USA: +1 254-256-3220
      • UK: +44 7412 229821
      • Australia: +61 483 944 453
      • Singapore: +65 3138 6158

5.2 Our team will review your request within 7 business days and notify you via email of the decision.
5.3 If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.

6. Chargebacks

6.1 If a payment method used to purchase Peeringo services is subject to a chargeback (dispute initiated via your bank or card provider), we reserve the right to immediately suspend or terminate the associated account.
6.2 To restore services, the full chargeback amount must be cleared, and any associated administrative fees must be paid.
6.3 The user is responsible for covering any legal, administrative, or processing costs related to the dispute.

7. Service Cancellation

7.1 To cancel your subscription and request a refund:
  7.1.1 Submit a written notice within 14 days of your subscription start date to support@peeringo.com .
  7.1.2 A full refund will be granted only if the platform has not been used for any communication during that period.

7.2 Upon cancellation, no refund will be issued for prior billing cycles.
7.3 For plan upgrades or additional services (e.g., extra users or numbers), charges are prorated based on the remaining days in the billing cycle.
7.4 All stored user data (messages, call logs, settings) will be permanently deleted after account termination. Please back up any important data before cancellation.

8. Policy Updates

8.1 Peeringo reserves the right to update this Refund Policy periodically at our sole discretion. Any changes will be posted on our official website:
  👉 https://www.peeringo.com/legal/refund-policy
8.2 Continued use of Peeringo services after the effective date of any policy update constitutes your acceptance of the revised terms.

9. Contact Us

For questions, clarifications, or concerns regarding this Refund Policy, please reach out to our support team:

• Email: support@peeringo.com
• Live Chat: Available 24/7 on peeringo.com

Our customer support team is available 24 hours a day, 7 days a week to assist you.

Peeringo – Transparent, Secure, Customer-First Communication
Operated by Algoreth LLC, Delaware, USA