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What is Peeringo?
Peeringo is a cloud telephony service designed to simplify your business communication needs. Our platform offers a suite of tools and features to help you manage your phone numbers, voicemails, and calls efficiently.
How do I subscribe to Peeringo's plans?
To subscribe to Peeringo, simply visit our Pricing page, select the plan that best suits your needs, and click “Get Started.” Our team will guide you through the onboarding process and help you set up your account.
Who should I contact for general inquiries?
For any general questions or concerns about Peeringo, please feel free to reach out to our customer support team via:
- Webchat: Click the chat icon at the bottom right corner of our website.
- Email: support@peeringo.com
- Inquiry Form: Fill out our contact form on our website.
Can I use Peeringo for personal purposes?
Yes, you can use Peeringo for personal purposes. Our platform is designed to be flexible and adaptable to your needs, whether personal or professional.
Is Peeringo a replacement for my existing phone system?
Peeringo is not a direct replacement for your existing phone system, but rather a cloud-based solution that integrates with your existing infrastructure. You can use Peeringo in conjunction with your current phone setup or as a standalone solution.
How do I know if Peeringo is right for my business?
To determine if Peeringo is right for your business, consider the following factors: Do you have multiple locations and need to manage phone numbers across them? Are you tired of managing voicemails and missed calls? Do you want to improve customer service and streamline communication with your team? If so, Peeringo might be a great fit.
Can I customize my Peeringo account?
Yes, you can customize your Peeringo account to suit your specific needs. This includes setting up custom greetings, adjusting call routing, and creating custom workflows for your phone numbers.
How can I upgrade my plan?
To upgrade your Peeringo plan, log in to your account and access the Billing & Plans tab. From there, select the “Upgrade Plan” option and follow the prompts. Alternatively, you can contact support and we will do that for you.
How do I add or remove members from my workspace?
To manage members in your Peeringo workspace, log in to your account and access the Members tab. From there, you can add new members or remove existing ones by clicking the corresponding buttons.
How do I add credits to my account?
To add credits to your Peeringo account, log in to your account and access the Billing & Plans tab. From there, select the “Add Credits” option and follow the prompts.
How do I cancel my cloud telephony plan?
To cancel your Peeringo subscription, log in to your account and access the Account dropdown menu. From there, select “Cancel Subscription” and follow the prompts.
Is it possible to change my email address?
Yes, you can change your email address associated with your Peeringo account by logging in to your account and accessing the Account Settings page.
What is the minimum contract length?
The minimum contract length for Peeringo varies depending on the plan you choose. Please contact our customer support team or review our pricing page for more information.
How can I recover my login password?
To recover your lost login password, click the “Forgot Password” link on the Peeringo login page and follow the prompts to reset your password.
What happens to my data when I lose my phone number?
If you delete your workspace or cancel your subscription, all associated data will be purged from our system. Please ensure that you have backed up any critical information before making changes to your account.
Can I backup my data with Peeringo?
Currently, we do not offer explicit data backup options. However, we recommend keeping a copy of your important data in a separate location for added security.
Is my data secure on Peeringo?
Yes, your data is securely stored and transmitted using industry-standard encryption and secure protocols. We take the security and integrity of our customers’ data very seriously.
Can I access my data from anywhere?
Yes, you can access your Peeringo account and data from anywhere with an internet connection. Our platform is designed to be cloud-based and accessible on-the-go.
How do I manage my phone number permissions on Peeringo?
You can manage phone number permissions by logging into your Peeringo account and accessing the Number Management page. From there, you can adjust permissions for specific users or groups.
How can I switch my traditional phone line to Peeringo’s cloud telephony?
To switch your traditional phone line to Peeringo, log in to your account and access the Number Management page. From there, select the “Port Your Number” option and follow the prompts.
How long does it take to port my existing number to Peeringo’s cloud telephony?
The time it takes to port your existing number to Peeringo can vary depending on the complexity of the process. Our customer support team will guide you through the process and provide an estimated timeline for completion.
How do I block numbers on Peeringo?
To block a number on Peeringo, log in to your account and access the Number Management page. From there, select the “Block Numbers” option and enter the phone number you want to block.
How can I get an international number on Peeringo?
To obtain an international number on Peeringo, log in to your account and access the Number Management page. From there, select the “Purchase Number” option and follow the prompts.
How can I get a toll-free number on Peeringo?
To obtain a toll-free number on Peeringo, log in to your account and access the Number Management page. From there, select the “Get Toll-Free Number” option and follow the prompts.
What is a shortcode, and how does it help in marketing?
A shortcode is a short phone number that can be used for marketing purposes, such as SMS campaigns or surveys. On Peeringo, you can obtain a shortcode by logging into your account and accessing the Number Management page. Shortcodes can help you reach a wider audience and track campaign effectiveness.
Can I customize my phone numbers on Peeringo?
Yes, you can customize your phone numbers on Peeringo by adding custom labels or descriptions to make them easier to manage and identify.
Who do I contact for billing inquiries?
For any billing-related questions or concerns, please reach out to our customer support team via:
- Webchat: Click the chat icon at the bottom right corner of our website.
- Email: support@peeringo.com
- Inquiry Form: Fill out our contactform: click here
Where can I find detailed invoices?
Detailed invoices for your Peeringo subscription can be found in the Billing & Plans tab under Settings. Please note that you may need to login to your account to access this information.
How do I cancel my Peeringo subscription?
To cancel your Peeringo subscription, simply log into your account and click on the “Settings”. From there, select the “Subscription” tab where you can find the option to cancel the subscription and follow the prompts.
Are there any maintenance fees?
No, there are no maintenance fees associated with your Peeringo subscription. Our system is designed to be self-service, so you don’t need to worry about additional costs for maintenance or support.
Is storage included in the subscription?
Yes, storage is included in your Peeringo subscription. You can store voicemail messages and other data without worrying about extra costs.
Do you provide refunds?
In some cases, we may offer a refund if you’re not satisfied with our service. Please contact our customer support team for more information on our refund policy.
How do I update my payment information on Peeringo?
To update your payment information, log into your Peeringo account and access the Payment Information page. From there, you can adjust your payment method or add a new one.
Can an agent add new members/agents in the workspace?
No, only agents with admin privileges can add new members or agents to the workspace.
What happens if an agent deletes/removes the conversation with the clients?
If an agent deletes or removes a conversation with a client, it will be removed from their dashboard and any related data will be lost. However, please note that this action is irreversible and cannot be undone.
Who can delete the workspace?
Only “owner” can delete the workspace. Alternatively, you can contact support@peeringo.com for workspace deletion.
What are the special features only admins can use?
Admins have access to advanced features such as user management, team settings, and analytics reporting.
Do I have to be an admin to add credits in the workspace?
No, you don’t need to be an admin to add credits in the workspace. Any agent with a valid payment method can purchase and add credits to their account.
Is it possible to create multiple admins in the workspace?
Yes, you can create multiple admins in the workspace by assigning additional agents with admin privileges. This allows for better collaboration and management of your team.
How do I keep my Peeringo account secure?
To keep your Peeringo account secure, make sure to:
- Use a strong password and keep it confidential
- Enable two-factor authentication (2FA) to add an extra layer of security
- Keep your device and operating system up-to-date with the latest security patches
- Avoid using public computers or networks to access your account
Is public Wi-Fi safe to make calls and send SMS?
Public Wi-Fi is generally not recommended for making calls or sending SMS, as it may compromise your security and put your personal information at risk. If you must use public Wi-Fi, consider using a VPN (Virtual Private Network) to encrypt your data.
Do the security settings on my home/office router matter?
Yes, the security settings on your home or office router can affect your Peeringo experience. Make sure your router is configured with strong passwords, WPA2 encryption, and a firewall enabled to prevent unauthorized access.
How does Peeringo protect user data?
Peeringo takes data protection seriously and employs various measures to ensure the security of our users’ personal information. These include:
- Encrypted data transmission
- Secure storage of sensitive data
- Regular security audits and penetration testing
- Compliance with relevant data protection regulations(gdpr, hippa, etc)
How can I contact Peeringo’s support?
You can reach out to our customer support team via:
- Webchat: Click the chat icon at the bottom right corner of our website.
- Email: support@peeringo.com
- Inquiry Form: Fill out our contact form
Is there a Peeringo community or forum where I can connect with other users?
Currently, we dont have an active community but we do have dedicated developers support for our customers.
Can I schedule a demo or consultation with a Peeringo expert?
Yes, you can schedule a demo or consultation with one of our experts to learn more about how Peeringo can benefit your business. Simply fill out the contact form on our website or select “Book a Demo” from Top Navigation Bar on website.
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Peeringo offers an easy number porting service that allows you to transfer your existing phone number to our business phone system without interruption.
